Refund & Return Policy

Because many of our products are custom, personalized, made-to-order, or produced specifically for each customer, all custom and made-to-order sales are final once production has begun.

Custom & Made-to-Order Items

This includes, but is not limited to, custom apparel, DTF transfers, gang sheets, personalized products, custom tote bags, custom decals, and other products created or altered specifically for your order.

Custom and made-to-order items are not eligible for return, exchange, store credit, or refund due to:

  • Change of mind
  • Incorrect size or color selected by the customer
  • Customer-supplied artwork, spelling, sizing, placement, or design errors
  • Slight variations in color between screens, mockups, printed transfers, and finished products
  • Normal variations associated with handmade or custom-produced items

Damaged, Defective, or Incorrect Orders

If your order arrives defective, damaged, or incorrect due to an error by Aloha Print & Press Customs, please contact us at alohaprintcustoms@gmail.com as soon as possible. We may request photographs of the item and packaging so we can evaluate the issue.

Eligible Non-Custom Returns

For eligible non-custom merchandise that we agree to accept for return, the item must be unused, unworn, unwashed, and returned in its original condition and packaging with proof of purchase. Returns must be approved before being sent back.

Shipping Charges

Shipping charges are non-refundable unless the return is the result of an error by Aloha Print & Press Customs. Customers are responsible for return shipping on approved returns that are not caused by our error.

Restocking Fees

All approved returns of eligible non-custom merchandise are subject to a 25% restocking fee. The restocking fee will be deducted from the merchandise refund amount. Shipping charges are non-refundable unless the return is due to an error by Aloha Print & Press Customs.

Cancellations

Orders that have already entered production cannot be canceled simply because the customer changes their mind. If an order has not yet entered production, contact us as soon as possible and we will determine whether cancellation is still possible.

Approved Refunds

Approved refunds for eligible non-custom returns will be issued to the original payment method, less the 25% restocking fee and any non-refundable shipping charges. Processing times after approval may vary depending on the customer’s bank or payment provider.

By placing an order with Aloha Print & Press Customs, the customer acknowledges and agrees to this return and refund policy.