Refund policy
We accept returns on eligible items within 30 days of purchase. To qualify for a return:
- Items must be unused, unwashed, and in their original condition.
- Custom or personalized products (e.g., custom stickers, custom t-shirts, DTF transfers) are non-returnable, unless there is a defect or error on our part.
- Sale or clearance items are final sale and not eligible for return.
How to Initiate a Return
- Email us at imaginewithaloha@gmail.com with your order number and a brief explanation of the reason for the return.
- We’ll review your request and provide instructions on how to send the item(s) back.
Please note:
- The customer is responsible for return shipping costs unless the return is due to a defect or error by Imagine With Aloha.
- Once we receive your return, we will inspect it and notify you of the status of your refund.
Refunds
- Approved returns will be refunded to the original payment method.
- Please allow 5–7 business days for the refund to process after approval.
- Shipping fees are non-refundable.
Exchanges
We do not currently offer direct exchanges. If you’d like a different item, please initiate a return for the original purchase and place a new order for the desired item.
Defective or Damaged Items
If your item arrives defective or damaged, please contact us within 7 days of delivery at imaginewithaloha@gmail.com. Include your order number and photos of the issue, and we’ll work with you to resolve the problem.
If you have any questions about our return policy, don’t hesitate to reach out at Imaginewithaloha@gmail.com. We’re here to help!
Thank you for shopping with Imagine With Aloha!
