Refund policy

Refund & Return Policy

At Aloha Print & Press Customs, many of our products are custom, personalized, or made to order. Please review all order details carefully before submitting your order.

Custom & Personalized Orders

All custom, personalized, and made-to-order products are final sale once production has begun.

This includes, but is not limited to:

  • Custom apparel
  • DTF transfers
  • Gang sheets
  • Personalized merchandise
  • Custom-designed products
  • Products produced using customer-provided artwork

Custom items cannot be returned, exchanged, or refunded due to:

  • Incorrect size selection
  • Change of mind
  • Color selection
  • Spelling or information approved by the customer
  • Customer-provided artwork quality or errors
  • Incorrect files submitted by the customer

Customers are responsible for reviewing and approving all sizes, colors, spelling, artwork, and design details before production begins.

Defective, Damaged, or Incorrect Orders

If your order arrives defective, damaged, or incorrect due to an error by Aloha Print & Press Customs, please contact us as soon as possible.

Email:

alohaprintcustoms@gmail.com

Please include:

  • Your order number
  • A description of the problem
  • Clear photos showing the issue
  • Photos of the packaging when applicable

We will review the issue and determine the appropriate resolution, which may include a replacement, correction, store credit, or refund.

We may require the original product to be returned before issuing a replacement or refund.

Eligible Non-Custom Returns

Certain non-custom, non-personalized items may be eligible for return if approved by Aloha Print & Press Customs.

Return requests must be submitted within 30 days of delivery or pickup.

To qualify for an approved return, the item must be:

  • Unused
  • Unworn
  • Unwashed
  • Undamaged
  • In its original condition
  • In its original packaging when applicable

Items that do not meet these requirements may be denied.

25% Restocking Fee

Approved returns of eligible non-custom products are subject to a 25% restocking fee.

The restocking fee will be deducted from the amount refunded to the customer.

The restocking fee does not apply when a return is required because of a confirmed defect or an error made by Aloha Print & Press Customs.

Return Shipping

Customers are responsible for return shipping costs for approved returns unless the return is due to a confirmed defect, incorrect item, or error made by Aloha Print & Press Customs.

Original shipping charges are non-refundable unless the refund is being issued because of an error by our shop.

We are not responsible for returned packages that are lost or damaged in transit. We recommend using a trackable shipping method.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to the original payment method, less any applicable:

  • 25% restocking fee
  • Original shipping charges
  • Return shipping charges
  • Other approved deductions

Processing times after a refund is issued are determined by your bank, credit card company, or payment provider.

Cancellations

Because many orders are produced specifically for each customer, cancellations are not guaranteed.

Orders may only be cancelled before production has begun.

Once artwork has been approved, materials have been prepared, printing has started, or production has otherwise begun, the order is considered final and non-refundable.

Rush fees are non-refundable once rush production has been approved and scheduled.

Exchanges

We do not offer direct exchanges on custom or personalized products.

For eligible non-custom merchandise, contact us before returning an item. Any exchange or replacement must be approved in advance.

Sale, Clearance & Final Sale Items

Items identified as final sale, clearance, or non-returnable at the time of purchase are not eligible for return or refund unless they arrive defective or incorrect due to an error by Aloha Print & Press Customs.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Additional shipping costs resulting from an incorrect address, refused package, unclaimed package, or customer-requested reshipment may be the customer's responsibility.

Shipping charges associated with these situations are not refundable.

How to Request a Return or Refund

Before returning any item, contact:

Aloha Print & Press Customs
Email: alohaprintcustoms@gmail.com

Please include your order number and the reason for your request.

Do not send a return without prior approval. Unauthorized returns may not be accepted or refunded.

Contact Us

If you have questions regarding a return, refund, damaged item, or order issue, contact:

Aloha Print & Press Customs
alohaprintcustoms@gmail.com

We appreciate your support of our Hawaiʻi-based small business.