Shipping policy

Shipping & Pickup Policy

Thank you for shopping with Aloha Print & Press Customs. We are an Oʻahu-based custom print shop offering local pickup and shipping throughout Hawaiʻi and the U.S. mainland.

Production Time

Production time begins after full payment has been received and all required artwork, files, sizing, colors, and design approvals have been completed.

DTF Transfers & Gang Sheets

  • Standard turnaround: 24–48 business hours
  • Artwork must be print-ready before production begins.
  • Large or bulk orders may require additional production time.

Custom Apparel & Personalized Products

  • Standard production time: 2–3 business days
  • Production begins after payment and final design approval.
  • Large, specialty, or bulk orders may require additional time.

Production times do not include carrier shipping time.

Rush Orders

Rush service may be available for an additional $25 rush fee.

Rush orders:

  • Must be approved before purchase or production.
  • Are subject to production capacity and product availability.
  • Are not guaranteed unless confirmed by Aloha Print & Press Customs.

Local Oʻahu Pickup

Local pickup is available on Oʻahu.

Customers will receive a notification when their order is ready. Please do not arrive for pickup until you have received a ready-for-pickup notification.

Business & Pickup Hours

Monday–Friday: 9:00 AM–5:00 PM
Saturday: 9:00 AM–1:00 PM
Sunday: Closed

Orders placed outside normal business hours will begin processing on the next business day.

DTF orders submitted after 5:00 PM will enter the next business day's production schedule.

Pickup instructions and location details will be provided directly to the customer when appropriate.

Shipping

We ship orders throughout Hawaiʻi and to the U.S. mainland.

Shipping time begins after production is complete.

Estimated carrier delivery times shown at checkout are estimates only and are separate from our production turnaround.

Once a package has been accepted by the shipping carrier, delivery times may be affected by:

  • Weather
  • Holiday volume
  • Carrier delays
  • Transportation disruptions
  • Incorrect or incomplete delivery addresses
  • Other circumstances outside our control

Aloha Print & Press Customs cannot guarantee carrier delivery dates.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at:

alohaprintcustoms@gmail.com

We cannot guarantee that an address can be changed after an order has entered production or has been shipped.

Additional shipping charges resulting from an incorrect address, returned package, or customer-requested reshipment may be the customer's responsibility.

Tracking

When tracking is available, tracking information will be provided after your order ships.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Lost, Delayed, or Missing Packages

If tracking shows that a package is still in transit, please allow the carrier additional time to complete delivery.

If a package is marked delivered but cannot be located, customers should:

  1. Check around the delivery location.
  2. Check with household members, neighbors, or building management.
  3. Contact the shipping carrier using the tracking number.
  4. Contact Aloha Print & Press Customs if additional assistance is needed.

Carrier delays or lost packages will be reviewed individually.

Damaged Packages or Incorrect Orders

If your order arrives damaged, defective, or incorrect due to an error by Aloha Print & Press Customs, contact us as soon as possible with:

  • Your order number
  • Photos of the item
  • Photos of the packaging, when applicable
  • A description of the issue

We will review the order and provide an appropriate resolution when the issue is confirmed.

Custom & Made-to-Order Products

Because custom and personalized products are produced specifically for each customer, they cannot be returned or exchanged for change of mind, incorrect size selection, or customer-provided artwork errors once production has begun.

Please review all sizes, colors, spelling, artwork, and design approvals carefully before confirming your order.

Contact Us

For questions regarding production, shipping, or pickup, contact:

Aloha Print & Press Customs
Email: alohaprintcustoms@gmail.com

We appreciate your support of our Hawaiʻi-based small business.