Privacy Policy

Effective Date: September 14, 2026

Aloha Print & Press Customs respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our business, we may collect information such as:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase information
• Product selections and personalization details
• Artwork, images, logos, or files you submit for printing
• Messages and customer-service communications
• Device and browser information
• IP address
• Website activity and usage information
• Cookie and similar technology information

Payment information is generally processed through Shopify and authorized payment providers. We do not directly store complete credit or debit card numbers.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Produce custom and personalized products
• Process payments
• Arrange shipping or local pickup
• Communicate about orders
• Respond to questions and customer-service requests
• Provide order updates and tracking information
• Prevent fraud and unauthorized transactions
• Maintain and improve our website and services
• Understand how customers use our website
• Send promotional communications when permitted
• Comply with legal, tax, accounting, and regulatory requirements
• Protect our business, customers, and website

Customer-submitted artwork and files are used for purposes related to completing the requested order or service unless otherwise authorized.

3. Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information when you visit our store, create an account, place an order, or otherwise interact with our website.

Information may be processed by Shopify and its service providers in order to operate the ecommerce platform, process transactions, provide security, improve services, prevent fraud, and support other functions associated with your shopping experience.

Shopify's own privacy practices are governed by its applicable privacy policies and terms.

Shopify Network Intelligence
We have enabled Shopify Network Intelligence. As a result, Shopify may process information about your interactions with our store together with information from your interactions with Shopify, other Shopify merchants, and Shopify services to provide enhanced services, including personalization, fraud prevention, analytics, store performance improvements, and relevant advertising.

Shopify may process this information in countries other than the country where you live. Customer privacy choices, including applicable choices relating to targeted advertising, data sharing, cookies, and similar technologies, may be managed through the privacy controls available on our store and through Shopify.

For more information about how Shopify processes customer information, please review the Shopify Consumer Privacy

Policyhttps://www.shopify.com/legal/privacy/consumers

You may also use the Shopify Privacy Portal to exercise certain privacy choices and rights:

https://privacy.shopify.com/

4. How We Share Information

We may share personal information with service providers when reasonably necessary to operate our business, including:

• Shopify
• Payment processors
• Shipping and delivery carriers
• Website hosting and technology providers
• Email and communication providers
• Analytics providers
• Fraud-prevention and security providers
• Advertising or marketing providers when used
• Professional advisers such as accountants, attorneys, or tax professionals when necessary

We may also disclose information when required by law, court order, legal process, or government request, or when reasonably necessary to protect our rights, customers, property, or business.

We do not sell customer lists or personal information for money.

Certain online advertising or analytics activities may be considered a "sale," "sharing," or targeted advertising under some privacy laws even when no money is exchanged. Where required by applicable law, customers may be provided with privacy controls to opt out of these activities.

5. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Remember customer preferences
• Maintain shopping carts
• Process checkout
• Understand website traffic
• Improve performance
• Prevent fraud
• Measure marketing effectiveness
• Personalize content or advertising when permitted

Your browser may allow you to block or delete cookies. Disabling certain cookies may prevent some website functions from working properly.

Where required, we may provide a cookie banner or other privacy controls that allow customers to manage their preferences.

6. Marketing Communications

If you choose to receive marketing communications from us, we may send information about products, promotions, new releases, or other business updates.

You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Even if you opt out of promotional messages, we may continue sending transactional communications relating to your orders, account, payments, shipping, pickup, or customer-service requests.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and documenting orders
• Customer service
• Accounting and tax records
• Fraud prevention
• Legal and regulatory requirements
• Resolving disputes
• Enforcing agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Security

We take reasonable administrative and technical measures intended to protect personal information.

However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive personal information through unsecured communication methods.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain a copy of certain personal information
• Withdraw consent when processing is based on consent
• Opt out of certain targeted advertising, sharing, or similar processing where required
• Appeal certain privacy-related decisions where applicable

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing a privacy request.

We will not discriminate against you for exercising privacy rights provided by applicable law.

10. Children's Privacy

Our website and services are not intended for children to use independently where parental or guardian consent is legally required.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information improperly, please contact us.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

Aloha Print & Press Customs does not control the privacy practices of independent third parties. Their collection and use of information are governed by their own privacy policies and terms.

We encourage customers to review those policies before providing personal information.

12. International Processing

Shopify and other service providers may process or store information in locations outside the state or country where you live.

When personal information is transferred between jurisdictions, applicable safeguards and legal requirements may apply.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Technology
• Services
• Shopify features
• Privacy laws
• Regulatory requirements

The current version will be posted on our website with an updated effective date.

14. Contact Us

For questions about this Privacy Policy or to submit a privacy-related request, contact:

Aloha Print & Press Customs

Email: alohaprintcustoms@gmail.com

Phone: 808-551-2824

Location: Ewa Beach, Hawaiʻi

We appreciate your support of our Hawaiʻi-based small business.